Many customers make a fatal mistake, they speak to the companies as if asking for something and then keep silence getting a bad service. It is very important to remember that it is up to a customer whether this very company will be working tomorrow. Sense of self-worth is what both, customers and members of staff need. A customer has a right to receive the best service. S/he pays for it! Even if a company works far from top-of-the-range segment – it does not matter.
A customer deserves to be treated properly, to be treated well, with all the respect and to provide with the best service. It is essential not to run to other extreme and not to become arrogant and impolite. It happens for a customer to hate servitorial staff in advance as if everyone owes you. Especially those people whose earnings are five times larger than service employees’ earnings indulge themselves. Customers will not receive an excellent service with such an attitude but fear and subservience.
Very often, we take members of staff working for the company we apply for help for our enemies. We expect to be lied to, sold what we do not need, charged over the odds, etc. Yes, it happens but generally speaking it is a myth and our illusions. Thinking this way, we take a part of a victim in advance and how is it possible for a victim to receive an excellent service? By the way, members of staff think the exact same way about customers. We suggest looking at it from the other perspective.
When a customer asks for help, it means there is a problem to be solved and members of staff are not our enemies but helpers in this matter. If to remain calm and describe a problem step by step, you will always get help especially if that is a professional you are applying to. Try to relax, you will not be bitten, each of us is a human being and there is no need to worry. There are no lose-lose situations. A solution is always possible to find and even more than one.