Meet Letter Types and How To Cope with Writing Them!
Have you ever written a letter?
What type of letter was it?
Have you never thought of that?
Have you ever thought of proper accomplishment of the task?
There are different types of letters and there are specific rules in accordance with which one is to accomplish the task so the letter was written properly, was polished and neat. If to speak about types of letters, those can be love letters, Christmas letters, letters of apology, break-up letters, complaint letters, letters of sympathy and condolence, notifications, congratulations letters according to a situation. Then, related to career letter such as college admission-, cover- and intent-, post-interview-, letters of recommendation, acceptance and rejection, resignation- and thank you letters; another category of letters is professional and business letters among which are sales letters, touch base with a client correspondence, thank you letter, general business correspondence, letters welcoming new clients, acceptance and rejection letters, fund-raising letters, business memos. Each has rules to follow while writing a letter and in order for it to look complete, one should take into account every rule.
Far from everybody is familiar with the rules of writing a letter of any type and that is one of the service online writing services provide with. Our service is not an exception. We provide with professional paper writing, editing and proofreading let alone letter writing and editing/proofreading of any kind and of any type of a letter. Thus, whether you are a student or make a career and need a properly accomplished manuscript, we are here to help you and our clients receive their orders shortly after they apply for help. The deadline is kept every time and on-time delivery is one of our distinguishing features. We are happy to provide with excellent customer service because we value our customers, they are our biggest treasure as long as we work for them and it is in our interests to provide with excellent service otherwise what we receive back is unsatisfied customer who will never ever apply for help again and never ever bring a friend over to the table. We try to do our best accomplishing each task and so a customer did not spend his/her time with us in vain getting a work done in a proper way and so a customer could come over and apply for help again when needed.
Some companies think that service is easy. People in charge will make a few speeches from their Olympus, print a few articles in news-bulletins for its staff, hire an eloquent consultant in order to inspire medium-level managers and then everyone is back to work with a safe conscience thinking now they have service. Such companies fell into a trap. They think a quality service to be nothing more than:
- positive thinking and can-do attitude;
- politeness and talking by the phone communicative skills; This is why they began to distribute among members of staff brochure with accordingly information;
- problem solving skills and ability to listen; With this purpose, they put posters on the walls saying something like “A customer is in the first place. Listen. Help.”
Those moments are surely important but not them only. Incentive programs give results but those are short-term results. People are taught as so they are overwhelmed with enthusiasm, as so they are consumed with desire to help and incredibly friendly. These programs give short-term behavioral and attitude changes. Mood and sense of self among the employees enhance but all those feelings vaporize in the boiling hot pot of daily compromises. After a few such motivational rounds, employees start treating the effectiveness of such a training rather cynically. Motivational programs may be useful. To be so, they should be combined with basic skills trainings, giving a chance to keep the positive effect from these trainings forever repeating its basics. Employees may be taught to show initiative, which gives a positive effect, which motivates by itself.
Communicative skills of talking by the phone, ability to listen, ask questions and take complains are all combined within training programs with politeness skills. The purpose of such programs is to arise service officers effectiveness and to give customers an image of positive and reliable company. It hardly needs saying that answering machines should be avoided once a company is customer oriented. Calling a company, a customer unlikely wants to hear that the line is busy at the moment or that there is no available member of staff to help. It will give a wrong image about a company to consist of answering machines only stubbornly repeating recorded phrase in resonant office emptiness.
Unfortunately, too many companies think of a customer as a problem. Employees are taught to deal with defaulting customers but not with issues customers face with. Training programs are focused on communication with angry customers. Service officers are taught practical skills – ability to manage negated relations and to find problems before a customer is about to explode.
Solving problems skills and ability to listen is useful undoubtedly. Being used properly, they become a part of everyday interactions with internal and external customers. There is no need to limit employee learning a customer service though.
A customer has an internal problem. In order to solve it, a member of the staff might need help of other member of the staff, get across the eye of the problem, to come up with a way how to avoid such a situation in further and to inform a person in charge.
In order to be able to solve problems of external customers, members of staff have to be able to solve the problems within the company they work for. To solve problems of external customers as smoothly as possible, employees are to apply the exact same skills they use to solve internal issues. External customers are also human beings just like work colleagues and their needs are no less important than needs of end customers.
Skills of writing do not replace service skills. Advantages a quality service provides with are firm and long-term. One cannot create it during a day. Sales managers are taught how to sale but those skills only are not enough and that company, which calls salesmanship a customer service, deceives itself. This is why even though our team of writers and editors is highly professional, the amount of works they have written and edited during years of experience in writing and editing is important but we focus also on their ability to interact with customers they serve and our company succeeded undoubtedly.