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If we were a dressmaking and tailoring establishment, to invite a famous Italian tailor with the aim to fit a coat on one of our customers would be our pleasure and something we would gladly do. It would be what is called an outstanding customer service. A breakthrough customer service is when purchasing agents make a fashion show together with marketing department. An invitation to play golf with the best customers, designers and the biggest producers will be a demonstration of an phenomenal customer service just as well or to book the entire restaurant and invite the best customers over for the night of acknowledgment where a celebrity (-s) will perform.
We try to do our best in order to meet requirements of our customers. This is what a customer of today hears every day; this is what s/he expects due to the advertisement, thus promise. What if a customer`s expectations are exceeded? Have you ever thought of that? Imagine a company promising to hit a home run but fails? That is no good. Imagine a company to exceed expectations giving this wow effect instantly and a pleasant surprise. That is awesome, huh? Exactly. A smile a look, a solid and firm handshake and the job is done in a blink of an eye. There is nothing special about these tricks. They are pretty simple and it is pretty simply to follow these methods. There is no special training and additional software needed to make this work. It is as easy as a conversation with a best friend, easy and joyful.
There are people who do not really like close-bodied physical contact therefore, there is no need to be in a hurry to give everyone a hug literally. That is okay. You will figure it out with time and on practice. Practice the kind of “embrace”, which fits you and your type of a client and you will succeed undoubtedly. Some companies make it work with help of thank you notes. Thus, Tauck World Discovery, which is an international tourist company provides its clients with surveys in the end of each tour. Basing on the answers, personal messages are created and written in hand, then sent to all the participants, which surprise pleasantly and put smiles on their faces.